LUXE Comfort-Fit Toilet Seats are designed to fit with Luxe Bidet Attachments. OPTIONAL STEP (Shortens hose length). The Bidet ID can be found underneath the controls or on the bidet arm.Our Customer Care team will get back to you within 24-48 hrs. If a different size t-adapter is needed or if there is no access to the toilet tank connection, please contact us for alternative parts. If you do not have access to the water supply valve near your sink and you cannot remove the hard pipe, then unfortunately, an installation of the bidet will not be possible. If it is the same size, it is a 1/2” It is possible the valves or hoses inside the control unit are not connected correctly, causing the mix-up. Please see the dimensions in the diagram below. If the Guard Gate is broken in any way, it will need to be replaced before attempting to reattach it to the bidet. NEO 250 Blue Screws (2) Both models come with the same parts and have the same function. I need a shorter water supply line. NEO 320 Blue It is a bit tricker getting the bidet installed so the nozzles do not extend down and hit the back of the toilet bowel. Neo 120, Neo 180, and Neo 185 can only use cold water for nozzle self-cleaning. I am unable to remove my water supply line. Turn off the water supply valve This part can be found on our website: Should this accidentally come loose or become missing, it will affect the water flow from the water source into the bidet inlet. Here is the list of parts included with the LUXE 90 and 95. If the valve is smaller, it is a 3/8” Do I need to turn off the Shut-off Valve after every use for my handheld bidet? Here is the list of parts included with the NEO 250 and 320. Please check the nozzle area of your bidet to ensure that the nozzle cap is intact. If you urgently need these parts, please contact us here. Please check if the Guard Gate is screwed in properly. We recommend testing the set-up before trimming.If you urgently need these parts, please contact us here. If you urgently need Luxe Bumpers, please. If the valve is smaller, it is a 3/8” Please ensure you choose the correct knob or lever corresponding to your bidet. The Shut-off lever will allow you to directly control the amount of water flow or pressure that goes into the bidet, effectively reducing the water pressure. If you urgently need either of these Hot Water T-Adapters, please, If you urgently need a Luxe Shut-off T-Adapter, please. You can view a video of the troubleshooting steps here.If the issue persists, please contact us here. WebGerms Health Inc dba BidetKing.com 2031 Merced Ave South El Monte, CA 91733 Phone: 1.888.310.4511 Email: [email protected]. Bio Bidet BB-2000 Bliss Bidet Toilet Seat, TOTO Neorest AH MS989CUMFG Dual Flush Integrated Bidet Toilet Combination, GoBidet 2003C Chrome Bidet Attachment (For 1 and 2 Piece Toilets). Catch Plate Unscrew the water line from the water supply valve The Elite3 nozzle is normally hidden when not in use, When the water runs through the unit the nozzle will extend to the full cleaning position, then as soon as the water stops it will go back into the hidden position. For gaps less than 1”, we recommend installing a set of Luxe Bumpers. The nozzle sterilization is located inside of the Brondell Swash 1000 and 1400 and consists of ceramic balls that are covered in silver ion particles. If it is not, we have alternative sizes: To use only the cold water function with your NEO 250 or 320, please screw the included Hot Water Cap onto the hot water inlet, where the hot water hose would attach. 1/2” x 1/2” x 1/2” Plastic T-Adapters are available here. The only difference is the Neo 180 has a lever while the Neo 185 has a knob to adjust water pressure. Depending on how old and tight your fittings are, you may need to use a wrench to facilitate the removal of those parts prior to installation. 2. You can view instructions on how to reattach the guard gate. We carry Luxe Metal T-Adapters with a Shut-off Valve. 4. Screws (2) 3. If the bidet seat is still not responding or working, Contact Us. Can I install a bidet? NEO 180 Mode Setting Knobs are available here If you urgently need a MB Nozzle Cap, please contact us here. Metal Braided Bidet Hose The teflon tape is used to thread accessories, helping to prevent leaks. One nub is different from the other as the ‘hooked’ nub securely connects to the bidet, while the other nub provides easy-access for cleaning. Please check if the gaskets are stacked together in the package.If the provided large Rubber Gasket is missing from your kit, please contact us here directly for a replacement. NEO Hot Water Caps are available here. 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